Sea Kayak Instructor
Reports to: Operations Manager/Lead guide
Job Summary: Lead Instructor on all Paddle Canada courses, lessons and clinics and will be able to lead tours and other operations at East Coast Outfitters (ECO) if time permits. They will be responsible for the organization and delivery of all skills programs and oversee other instructors they will be working with. They are the front line of ECO and must serve customers by providing a quality product and service information, safety, and customer care.
Provide quality customer service while interacting with all ECO clients
Prepare for and lead all assigned sea kayak courses and lessons conducive to all ECO guidelines
Provide support for all Sea Kayaking courses and lessons
Maintain customer care and professionalism throughout all courses
Maintain all ECO equipment in a clean and professional way
Assist all clients in preparing for their course
Ensure that courses events operate safely and are successful
Represent ECO in a way that adheres to the mission, vision and values of the business
Have knowledge of all ECO programs and products so as to provide customers with options and recommendations to best suit their needs
Assist with any other ECO events
Skills and qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Education and experience:
Paddle Canada instructor and/or instructor trainer certification or equivalent. Leading people on the water, leading sea kayak/paddling tours
An opportunity to work in a beautiful area with spectacular places to paddle
A great work environment.
Very competitive pay rates.
Team-based continuous learning skill development.
Subsidized further training opportunities
Special family and discounted friends’ rates.
Access to Pro-deal purchases from leading outdoor suppliers
To apply for a position with East Coast Outfitters please review the following requirements. Please clearly identify the position applied for and include the following information.
A cover letter detailing why you are interested in the position
A current resume.
Contact details for at least two work references.
Details of relevant certifications, achievement dates and renewal dates for PC certifications or equivalent.
All positions require the following.
Canadian citizenship or permanent resident status.
Proficiency in English, other languages especially French & German are an asset.
The ability to work as part of a team.
Responsible, reliable, decisive, mature individuals
Good organizational skills
Familiar with the outdoor environment
Articulate and people-oriented
Ability to work with little supervision
Robust to inclement weather
We require the following:
Minimum: Paddle Canada Sea Kayak Level 2 Skills or SKGABC, BCU, ACA, equivalents.
Appropriate First Aid certification – Minimum WRFA (3-day course- 24 hours total with overnight trip). Must include CPR & CPR-C.
Marine VHF Restricted Operators Certificate recommended
Appropriate experience for the position.
Minimum: Paddle Canada Level 1 Instructor/Instructor trainer certifications
Progressively increasing depth of knowledge of the Atlantic Ocean, its flora, fauna, early history and geological features.
Appropriate personal equipment, e.g. PFD, Marine VHF, immersion clothing, etc.
Hours per week: Negotiable depending on the number of courses per year. The candidate is able to assist in setting their schedule. Looking for full or part-time
Anticipated start date: May 2023
East Coast Outfitters provides customers with world-class outdoor experiences in a safe and fun fashion that is socially, environmentally, and economically sustainable.
East Coast Outfitters strives to provide employees with a great place to work by offering an environment that is fun, challenging, and promotes teamwork and mutual respect.
East Coast Outfitters strives to be a leader in the paddling industry, and to do it in a way that promotes safe, healthy, and sustainable outdoor endeavours and is a positive influence on the lives of our clients, our employees and the members of our community.
Safety, Integrity, Respect, Skilled staff, Fun, Teamwork, Friendliness and Service.
ECO is the premier sea kayaking outfitter in Nova Scotia. We have the largest fleet in the Atlantic provinces and we employ the most skilled guides that are passionate and enthusiastic about sharing paddling experiences with our clients.
Contract length: May-October
Salary: negotiable depending upon past experience and level of certification
Additional pay: Tips