East Coast Outfitters - Base/Office Manager (2 positions available)
Reports to: Operations Manager
Job Summary: The Base Manager is responsible for the daily operations of East Coast Outfitters (ECO). They are the front line of ECO and must serve customers by providing quality product and service information and customer care.
Provide quality customer service while interacting with all ECO clients
Answer client questions and inquiries and update schedule with new bookings
Provide support for all Sea Kayaking tours
Maintain all ECO buildings in a clean and professional way
Maintain all ECO equipment in a clean and professional way
Assist all clients in preparing for their tour or rental
Ensure that all tours, rentals, and/or events operate safely/efficient way and are successful
Represent ECO in a way that adheres to the mission, vision and values of the business
Have knowledge of all ECO programs and products so as to provide customers with options and recommendations to best suit their needs
Assist with and/or coordinate all other daily events
Skills and qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Current First Aid and CPR an asset, knowledge of Kayaking and Kayaking equipment an asset
Education and experience:
Working towards or possessing a Degree or Diploma in Tourism/Hospitality/ Outdoor Recreation Management or any past experience working in a customer service position.
Support the daily onshore base operations by: Opening the base, answering the phone and placing bookings in the calendar, checking all phones messages and writing down messages, preparing weather and tide information board, opening and setting up boathouse for the day and preparing for pre-booked trips by preparing food and water packages. Greeting clients as they arrive for trips, helping them fill out their registration waiver forms and introducing them to their assigned guides for the day. Helping the guides launch small and large groups from the wharf. This includes supporting the guides and individual clients by properly fitting all clients with gear, foot pedals and demonstrating safety equipment. You must adjust your style and approach based on a varied client base. (For example children, seniors, persons with disabilities, members of visible minorities with specific cultural practices) Receiving small and large trips as they return back to base by helping clients off the water, cleaning boats and gear properly and storing boats properly on racks. Providing support to Operations Manager and staff with large group/corporate tours. During these tours, in addition to the above-mentioned tasks, you will prepare the food packages for the groups to eat and help with the clean-up. They will also help the Operations Manager set up and tear down the eating area for trip. Other duties include: assisting the Operations Manager with gear maintenance and inventory and helping renters on the water. In addition to providing sea kayaking tours, East Coast Outfitters also provides rental services where a guide is not provided. In these cases, the Base Manager will help the clients get ready to launch from the wharf by properly fitting all clients with gear, foot pedals, demonstrating safety equipment and helping them launch from base.
Hours per week: 30-40 hours
Rate of pay: To be determined based on experience
Anticipated start date: May 15, 2022
Please send resume and cover letter to Adam Zita, Operations Manager
Applications will be accepted until April 30, 2022