What is your cancelation policy?
If a tour is canceled by the client within 48 hours of the tour date you will be charged the full amount of the tour. If a replacement for your reservation is found, or for cancellations of 48hrs or more in advance a $10 administration fee will be issued and no additional charges will be added.
We reserve the right to cancel or alter any tours or rentals due to weather or insufficient registration. If ECO cancels the trip due to weather-related reasons (High winds or lightning), there will not be a fee and we will try and reschedule the tour.
What should I bring on a tour?
Sunglasses w/ strap
Shoes that can get wet (old tennis shoes, sports sandals, etc)
Clothing: avoid cotton (jeans, etc), wear quick-dry (synthetic) material, fleece, yoga clothes, etc.
Change of clothes: no matter water the weather you are bound to get a little wet. It is a water sport!
Extra fleece/windbreaker to change into
Snack (unless we are providing it), but more is better!
Refillable water bottle with water.
Do I need to know how to swim?
No. We like to spend all of the tour inside the kayaks, but if you happen to go in for an impromptu dip you will be wearing a life jacket that will keep you on top of the water and one of our experienced guides will be there to assist you.
Do you offer gift cards?
Yes. Simply contact us anytime and we can arrange one for you. Makes a great birthday or Christmas gift. Perfect for all occasions.
Is there an age limit?
Not exactly. We want everyone to have the chance to paddle and we leave that up to the parent to decide, but we do have some suggestions. If your child is able to actively participate in paddling then they are more than welcome to join in a double or single kayak, but if you feel they can't we can put them in the front of a double kayak with a parent in the back. Just be aware you will be doing all/most of the paddling.
Is there a weight limit?
Every single kayak has its own weight limit. We have double kayaks that can hold more weight than singles. It is more a matter of being able to sit comfortably in a kayak for a period of time rather than the weight of the person. Everyone person is different so we don’t limit use just because of weight. We want everyone to paddle!