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Base Manager: Positions Available for 2019

Base Manager

Reports to: Operations Manager

Job Summary:  The Base Manager is responsible for the daily operations of East Coast Outfitters (ECO). They are the front line of ECO and a must serve customers by providing quality product and service information and customer care.

 Duties/Responsibilities:

  • Provide quality customer service while interacting with all ECO clients
  • Answer client questions and inquires and update schedule with new bookings
  • Provide support for all Sea Kayaking tours
  • Maintain all ECO buildings in a clean and professional way 
  • Maintain all ECO equipment in a clean and professional way
  • Assist all clients in preparing for their tour or rental
  • Ensure that all tours, rentals, and/or events operate safely and are successful
  • Represent ECO in a way that adheres to the mission, vision and values of the business
  • Have knowledge of all ECO programs and products so as to provide customers with options and recommendations to best suit their needs
  • Assist with and/or coordinate all other daily events

Skills and qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving,  Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Current First Aid and CPR an asset, knowledge of Kayaking and Kayaking equipment an asset

Education and experience:

Working towards or possess a Degree or Diploma in Tourism/Hospitality/ Outdoor Recreation Management or any past experience working in a customer service position.

Specific duties/responsibilities:

Support the daily on shore base operations by: Opening the base, answering the phone and placing bookings in the calendar, checking all phones messages and writing down messages, preparing weather and tide information board, opening and setting up boathouse for the day. Greeting clients as they arrive for trips, helping them fill out their registration waiver forms and introducing them to their assigned guides for the day. Helping the guides launch small and large groups from the wharf. This includes supporting the guides and individual clients by properly fitting all clients with gear, foot pedals and demonstrating safety equipment. You must adjust style and approach based on varied client base. (For example: children, seniors, persons with disabilities, members of visible minorities with specific cultural practices) Receiving small and large trips as they return back to base by helping clients off the water, cleaning boats and gear properly and storing boats properly on racks. Providing support to Operations Manager and staff with large group/corporate tours. During these tours, in addition to the above mentioned tasks, you will prepare the food packages for the groups and help with the clean-up. They will also help the Operations Manager set up and tear down the eating area for trip. Other duties include: assisting the Operations Manager with gear maintenance and inventory and helping renters on the water. In addition to providing sea kayaking tours, East Coast Outfitters also provides rental services where a guide is not provided. In these cases, the Base Manager will help the clients get ready to launch from the wharf by properly fitting all clients with gear, foot pedals, demonstrating safety equipment and helping them launch from base. ECO has other functions on site: concerts, dinning functions. The Base manager will either lead or assist with these special events. 

Hours per week:  30 hours, up to 40 plus hours between June to September. 

Anticipated start date: May 15, 2019

Positions available: one, possibly two positions

Please send resume and cover letter to Adam Zita, Operations Manager

Email: adam@eastcoastoutfitters.com

About ECO: 

Our Mission

East Coast Outfitters provides customers with world class outdoor experiences in a safe and fun fashion that is socially, environmentally, and economically sustainable.

East Coast Outfitters strives to provide employees with a great place to work by offering an environment that is fun, challenging, promotes teamwork and mutual respect.

Our Vision

East Coast Outfitters strives to be a leader in the paddling industry, and to do it in a way that promotes safe, healthy, and sustainable outdoor endeavours, and is a positive influence on the lives of our clients, our employees and the members of our community.

Our Values

Safety, Integrity, Respect, Skilled staff, Fun, Teamwork, Friendliness and Service.

ECO is the premiere sea kayaking outfitters in Nova Scotia. We have the largest fleet in the Atlantic provinces and we employ the most skilled guides that are passionate and enthusiastic about sharing paddling experiences with our clients. 

Applications will be accepted until April 15, 2019

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